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Return and exchange

Information

★ When you receive the product, please check the outside of the bottle before opening it within the defective product exchange period [7 days] to make sure there are no problems with the product (wrong product, scratches, chips, color) before opening the bottle.

★ In the unlikely event that you receive a product different from your order or a defective product, please take a photo and send it to us by email (korlens.cs@gmail.com).

★ Once we confirm that the product is defective or shipped by mistake within 7 days from the date of arrival of the product, we will immediately exchange it 100% free of charge. ※ Please note that we do not accept returns after 7 days.

★ [Cases where exchange/return is not possible]

☆ Products that have been used even once or products that have been damaged or soiled by the customer.

☆ Due to the characteristics of the production time and manufacturing method for each color contact lens product, the color and pattern of the right and left may be slightly different. (※ Regarding unavoidable issues due to the manufacturing method of contact lenses, such as slight differences in color, design position, pattern, etc., the standard is "there are no problems when worn" and they are not considered defective products.)

☆ The photos used in our listings are based on East Asian eyes with brown irises.Differences in appearance may occur depending on individual iris color, This is not a defect or incorrect item. Therefore, we cannot accept a return or refund based on personal appearance differences.

☆ If you order lenses for astigmatism or hyperopia, cancellation, return, exchange, or reproduction is not possible after production, as it is a personal order production method.

☆ International orders are delivered by local postal services. Once a package is marked as delivered, any issues such as mailbox loss or misplacement should be handled with the local carrier.

Before Opening the Product:

☆ Check the lenses carefully before opening the package. ☆ Upon receiving the product, please inspect the outer packaging to ensure there are no issues such as incorrect products, scratches, chips, or color discrepancies within 7 days of receiving it.

After Opening the Product:

  • Be cautious when handling the lenses.
    • Scratches may occur if foreign objects or fingernails come in contact with the lenses after opening or while washing them.
  • If you wish to return the product, please email us within 7 days of receiving the item.

About Exchanges and Returns Due to Customer's Convenience:

  • Exchanging or returning the product because you no longer need it The customer is responsible for the return shipping fee and any re-shipping fees for exchanges, unless we are at fault.
  • We do not accept exchanges or returns for gift items, sale items, or products without prior notice.

About Defective Products, Incorrect Shipments, and Exchanges:

  • If the product is defective or incorrect
  • * We sincerely apologize for any inconvenience. Please contact us within 7 days of receiving the product (excluding weekends and holidays).
  • * Once we confirm the defect or error, we will arrange for an exchange at our cost, including return shipping, customs duties, and taxes.

* For defective or incorrectly shipped products, please send us a photo of the product’s condition to korlens.cs@gmail.com so we can assess the issue.

Cases Where Exchanges/Returns Are Not Possible:

  • Products that have been used, opened, or damaged by the customer.
  • Products that have been damaged or soiled after receiving them.
  • Due to the nature of colored contact lenses, slight differences in color, design, or pattern between the left and right lenses may occur. These differences are not considered defects as long as they do not affect the use of the lenses.
  • The photos used in our listings are based on East Asian eyes with brown irises.Differences in appearance may occur depending on individual iris color, This is not a defect or incorrect item. Therefore, we cannot accept a return or refund based on personal appearance differences.
  • Astigmatism and hyperopia lenses are custom-made to individual specifications and cannot be canceled, returned, exchanged, or reproduced once production has started.
  • International orders are delivered by local postal services. Once a package is marked as delivered, any issues such as mailbox loss or misplacement should be handled with the local carrier.